They should know proper customer service! I would like to appeal to the management of Cubic Club of City of Dreams to review the cctv between 2:30-4am of Jan 9, so they will know the real story, that they hiring very very rude security staffs & managers! I hope they can do something about this, so it will not happen to other customers in the future! Seriously, they need intensive trainings!!! They ruin our night and we were very very disapointed with their extremely rude acts! In the first place my husband was a paying guest, he cannot go inside without paying anything, they should have thought about that. I dont understand why they did that to us. I wanted to pay to whatever they post on the bill but when I gave the money to the manager he didnt accept it anymore. They dont have to touch my husband and shout to us. Ok its fine!!! I dont understand why the manager call the attention of the security first instead of politely going to our table and should have talk to us first and if we need to pay just for a little zip with my glass, we can pay anyway if thats what they want, we dont want any trouble at all, were not even got drunk, we went there to unwind and enjoy not to experience this kind of thing. (Its free anyway & its just almost taste like no alcohol at all) around 3am (Jan 9) when were about to go home, we were very surprised when suddenly my husband has been surrounded by around 5 security personnels as if my husband was a criminal, they told my husband in a very very rude manner especially the Filipino big guy who loves to shout that hes not allowed to drink with my glass, and the manager asked them to talk to my husband. To make the long story short, I admit that my husband was having a zip with my drink too. As usual, when Wednesday night, theres free drinks for ladies and the guys need to pay 200 for entrance fee. Its was ladies night Jan 8, when my husband and girlfriends went to Cubic to have some fun.
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